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1-855-452-8869

¹ú²ú»ÆɫƬ Energy customer support:

1-866-374-6299

¹ú²ú»ÆɫƬ Energy Regulated Services sales & support:

1-866-420-3174

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Regulated electricity

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¹ú²ú»ÆɫƬ Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta . We'd love to serve you!

The RRO is the per kilowatt hour (kWh) electricity rate available from regulated rate providers, such as ¹ú²ú»ÆɫƬ Energy Regulated Services. The regulates the RRO.ÌýÌý

The RRO is calculated according to a price-setting plan. It is reviewed and approved in advance of each month by the AUC. The RRO price reflects monthly, market-based prices, which may increase or decrease month-to-month due to market forces such as supply and demand.Ìý

Customers who consume less than 250,000 kWh annually are eligible for the RRO. For example, an average household uses approximately 7,600 kWh per year. So, if you haven't chosen a competitive electricity retailer and consume less than 250,000 kWh per year, then you are automatically an RRO customer.

You can ask us to shut off your electricity service temporarily. However, some charges will still be applied if the property remains connected to the distribution system. Please be aware reconnection costs may be applied when you wish to restore electricity service.

To disconnect electricity services during the winter moratorium, October 15 to April 15, you must complete and sign a .

Are you on a fixed or variable rate plan? We have more FAQs specifically for ¹ú²ú»ÆɫƬ Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us:Ìý1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays