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What is the Rate of Last Resort?

Starting January 1, 2025, the Regulated Rate Option (RRO) will be replaced with the Rate of Last Resort which is a fixed rate product set every two years.��The Rate of Last Resort (RoLR) will be the default electricity rate for Albertans who have not chosen, or are not currently with, a competitive energy retailer.��

The price of Alberta's Rate of Last Resort which has been approved by the Alberta Utilities Commission (AUC), will vary across different areas of the province. If ������ɫƬ Energy Regulated Services is the default energy provider in your area, our Rate of Last Resort will be 12.02 cents/kWh from January 1, 2025, to December 31, 2026.

Why is the Regulated Rate Option (RRO) changing to the Rate of Last Resort (RoLR)?

The Government of Alberta has decided to rename the Regulated Rate Option (RRO) to the Rate of Last Resort (RoLR). The government is concerned that the word “regulated” gives customers a false sense of security that the rate is protected. They believe this new name provides a more accurate description of the default electricity rate and will encourage Albertans to explore their other options, such as switching to a��.

How is the Rate of Last Resort different from the RRO?

Unlike the RRO which is a monthly fluctuating rate that adjusts based on the market, the Rate of Last Resort will be set every two years to avoid sudden spikes in pricing for customers.��The Rate of Last Resort will be a fixed rate from January 1, 2025, until December 31, 2026, and can only go up or down by a maximum of 10% every two years.��

Are there any additional fees with the Rate of Last Resort?

Yes, there will be a small 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA). This fee helps keep you informed about your electricity choices. To support this, the UCA will get basic contact information for RoLR customers every two months to share updates. Aside from this, regular fees and charges will still apply.

How do I know if I’m on the RRO?��

Check your electricity bill and if you’re receiving your electricity charges from ������ɫƬ Energy Regulated Services, EPCOR RRO or ENMAX RRO, then you are on the RRO.��

Will I automatically be switched to the Rate of Last Resort (RoLR)?

The RoLR kicks in on January 1, 2025. If you’re currently on the RRO and take no action, you’ll be automatically switched to the RoLR on this date.��

I’m on the RRO. What should I do?

Want to get off the RRO before it switches to the Rate of Last Resort? Don’t worry, we’ve got you covered! We offer fixed-rate plans with no exit fees, a combined bill and other promotions. All you need to do is����or give us a call at 1-855-452-8869.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Do I need to switch from the RRO/RoLR?

No, there is no requirement to leave the RRO or RoLR.��

Is the RRO for both electricity and gas?

No, RRO is a term used for regulated electricity only, so regulated natural gas won’t be affected by these regulation changes.��

While both the regulated natural gas rate and RRO are reviewed and approved by the Alberta Utilities Commission, gas and electricity prices are impacted by different market factors and are set independently. That's why we've noticed lower natural gas prices compared to higher electricity rates in the past year.��Learn more about the benefits of regulated natural gas.

Will my regulated natural gas rate be affected?

If you are on our regulated natural gas rate, you can sit back and relax knowing that you are enjoying the lowest* natural gas rate in Alberta. Plus, our regulated natural gas rate is forecasted to remain lower** than fixed-rate plans in 2025 as well!

Learn more��about the benefits of regulated natural gas and how its price is determined.

What are the benefits of a fixed-rate plan?

Signing up for a fixed rate can help you avoid market volatility and ensure financial security through rate stability for as long as you need it. Plus, there are no enrollment or exit fees. When rates go back down or drop below your fixed rate, you can always switch to a market-based rate plan and take advantage of that lower rate. Also, for some, knowing exactly what you'll pay for electricity every month allows you to be financially prepared and offers peace of mind.