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Utility issues

How do I report a power outage or natural gas leak?

If you have an emergency (like a power outage or natural gas leak), please locate your local distribution company on your bill and contact them immediately.Ìý

Electricity Distributor Natural Gas Distributor
ATCO Electric LTDÌý
1-800-668-5506
Apex Utilities Inc.Ìý
1-866-222-2068
City of LethbridgeÌý
1-403-320-3940
ATCO Gas & Pipelines Ltd.Ìý
1-800-511-3447
ENMAX Power CorporationÌý
1-403-514-6100
Ìý
EPCOR Distribution Inc.Ìý
1-780-412-4500
Ìý
Fortis AlbertaÌý
1-866-310-9473
Ìý
Municipality of Crowsnest PassÌý
1-403-562-2021
Ìý
Town of Fort MacleodÌý
1-403-308-0735
Ìý
Town of PanokaÌý
1-403-783-4431
Ìý

To make sure your household is prepared for a prolonged power outage, considerÌýthese safety tipsÌýand plan ahead.

Learn how to detect a natural gas leak in your home and what to do if it occurs.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.ÌýÌý

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18